Workshop Owner's Guide — Getting the Most from Worshati Kuwait

This guide is for workshop and garage owners in Kuwait.

What does the platform give you?

Customers who reach you while you stay in your workshop.

A customer describes their car's problem in the app, and the request goes instantly to workshops specialising in that problem — and you are one of them if it is your speciality. You send your price; the customer compares and chooses.

What you gain:

• Ready requests from customers actively seeking your service — no marketing, no advertising spend.
• A documented reputation — your customers' reviews are visible to anyone searching in Kuwait. A good workshop gets known.
• A workshop profile showing your specialities, the brands you master, your location, and your promotions.
• Everything documented — the agreement, the price, the job status, the conversation. No disputes later.

Cost today: zero. No monthly subscription, no commission on any job. We are in a launch phase and want to build a real marketplace first. Any future change will be announced in advance and clearly.

Registration — step by step

1. Open worshati.com and tap "Create account".
2. Choose the "Workshop" tab.
3. Fill in:

• Your name, phone, email, and a password (6 characters minimum).
• Workshop name as you want customers to see it.
• Governorate.
• Address — and this matters a lot: pin your location precisely on the map. The locate button captures your coordinates, and that is what lets a customer reach you with a "Directions" button instead of a phone call.
• Your specialities — choose everything you genuinely do (you can select several).
• Brands you service (optional) — builds customer confidence.

1. Accept the provider agreement.
2. Tap register — you will see "Your registration request has been received".

Then: our team reviews and activates your account, and you receive an "Account activated" notification. Requests start arriving after activation.

Advice on choosing specialities

Choose your specialities precisely — no more, no less.

• Chose specialities you do not master? You will receive requests you cannot serve, will have to ignore them, and that weakens your standing.
• Forgot a speciality you do master? You will never receive its requests — pure lost opportunity.

You can change your specialities any time from "Workshop profile".

Your day on the platform

1. Requests arrive

When a customer posts a request in one of your specialities, a notification reaches your phone even with the app closed.

Enable notifications the first time you open the app, and add the site to your home screen so it runs as a full app. This is the single most important step — speed of response is what wins you the job.

Requests appear under "Available requests", each showing:

• Car type and year.
• The problem in the customer's own words.
• The photos they attached.
• Urgency: normal · urgent · emergency.
• Governorate.
• The customer's preferred time — helps you schedule your work.

2. Submit your offer

Tap "Submit an offer" and enter:

• Your price — honestly and precisely.
• Expected duration.
• Notes — this is where you actually win the job. Explain what you will do, mention your experience with this fault, or flag something that may need inspection. Customers compare more than just a number.

Tips that improve your chances:

• Reply fast — the first offers get read first.
• Be realistic on price — the customer is comparing, and an inflated price is dismissed immediately.
• Do not promise what you cannot deliver — a broken promise costs you a bad review.

If the customer edits their request after you have offered, you get an "The customer updated the request" alert with an "Edited" badge — review the new details and adjust your offer if needed.

3. Your offer was accepted — work begins

You are notified, and it becomes an order in your dashboard with the customer's details, phone, and a WhatsApp link.

Keep the status updated:

• Start work → status becomes "in progress".
• Finish work → "completed".

The customer follows these statuses live — regular updates reassure them and cut down the calls to you.

4. Found an extra fault? Change the price transparently

This happens constantly in real life: you open the car and find something bigger than described.

Tap "Details or price changed? Request an adjustment", enter the new price and the reason. It goes to the customer and takes effect only with their approval.

Why this is in your favour: it protects you from arguments at collection time. The new agreement is documented with the customer's approval, and nobody can deny it.

5. Confirming payment and reviews

When you receive payment from the customer, confirm it in the app (cash or card) so the order is recorded as paid.

After completion the customer rates you with stars and a comment. You can reply to their review — a professional reply to a negative note leaves a better impression than the rating itself.

Your workshop profile — your shopfront

From "Workshop profile" you control:

• Workshop name and logo (upload a clear logo — it builds trust).
• Your specialities and brands.
• Your map location and address.
• Contact numbers.

Every visitor to the platform can see your profile in the workshop directory even without sending a request — so make it complete and appealing.

Promotions

You can publish promotions that appear in the offers section to all customers: "full oil change for X KWD", "free computer diagnostics with any service", "discount on paintwork".

This is the best way to attract new customers early on — an attractive offer gets a customer to try you the first time, and good work brings them back.

Towing service (optional)

If you also run a tow truck alongside the workshop, you can enable tow requests from the "Tow" section of your dashboard. See the Tow Guide for details.

Accounts and billing

From "Finance" you can see your full statement: completed orders and amounts.

Everything is currently free — commission is zero and subscriptions are switched off. The system is ready for any future arrangement, and any change will be announced in advance and with complete clarity.

Staff and permissions

Have a team? You can add staff members with sub-accounts and specific permissions — for example an employee who receives requests and submits offers without access to financial matters.

Four languages

The platform is in Arabic, English, Hindi and Urdu — including notifications. If you have technicians who speak Urdu or Hindi, they can use the app in their own language.

Frequently asked questions

What does the platform cost me? Nothing at present. No subscription, no commission. Any future change will be announced in advance.

How many requests will I receive? It depends on your specialities and market activity. The platform is early in its launch and customers are growing — and workshops that register early build early reviews, which is a compounding advantage.

Must I respond to every request? No. Offer on what suits you. But frequent ignoring means lost opportunities.

What if the customer picks someone else? Normal — the market is competitive. Improve your response speed, the clarity of your notes, and the realism of your price.

When do I get paid? Directly from the customer as usual (cash or card). The platform documents the agreement and never stands between you and your money.

Is my number visible to everyone? Your number is shown to the customer whose offer you won, and on your directory profile so interested customers can contact you.

How do I raise my rating? Fast replies, honest pricing, meeting your stated timeframe, and quality work. And ask satisfied customers to rate you — most simply forget.

Register at: worshati.com → Create account → "Workshop" tab Questions: the "Contact us" page or support WhatsApp